Browse our products, select your item, and click "Add to Cart." Proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive an order confirmation email shortly after.

We process orders quickly, so modifications or cancellations may not always be possible. Please contact us at exerapy_global@egnis.kr as soon as possible and we will do our best to assist you before the order is dispatched.

Enter your discount code in the "Discount code" field at checkout and click "Apply." The discount will be reflected in your order total before payment. Only one discount code can be applied per order.

Please check your spam or junk folder first. If it's not there, contact us at exerapy_global@egnis.kr with your name and the email used at checkout, and we'll resend your confirmation.

Standard international shipping typically takes 7–14 business days depending on your location. Processing time of 1–2 business days is separate from shipping time.

Free shipping is available on orders over $500. For orders below this threshold, shipping fees will be calculated at checkout based on your location.

Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. Use this on the carrier's website to track your package in real time.

We ship to most countries worldwide, including the United States, Europe, Brazil, and Japan. If your country is not available at checkout, please contact us and we'll explore options.

Customs duties, import taxes, and related fees are the responsibility of the recipient. These vary by country and are not included in your order total. We recommend checking your local customs regulations before ordering.

Customs clearance times vary by country and are outside our control. If your package has been held for more than 10 business days, please contact your local customs office with your tracking number, or reach out to us for assistance.

Certain countries are restricted due to carrier limitations or local regulations. If your country is unavailable at checkout, please contact us at exerapy_global@egnis.kr and we'll advise on alternatives.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other payment methods available at checkout depending on your region.

Yes. Our store automatically detects your location and displays prices in your local currency where supported. You can also switch currencies manually using the selector in the navigation bar.

Yes. All transactions are processed through Shopify Payments, which is PCI-DSS compliant. Your payment information is encrypted and never stored on our servers.

We accept returns within 30 days of delivery for unused, unopened items in their original packaging. Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly sent.

Email us at exerapy_global@egnis.kr with your order number and reason for return. Our team will respond within 1–2 business days with return instructions.

Please take photos of the damaged item and packaging, and email them to exerapy_global@egnis.kr within 7 days of delivery. We will arrange a replacement or refund as quickly as possible.

Yes. The Circle Shot device comes with a 1-year limited warranty covering manufacturing defects. This does not cover damage from misuse, accidental damage, or unauthorized modification. Please contact us for warranty claims.